If we don't surface material risks or meaningful architectural improvements, you don't pay for the Blueprint. We only charge when we deliver value.
A comprehensive architectural assessment designed to prevent avoidable outages, compliance failures, and leadership escalations.
Complete technical documentation of your current communications infrastructure, including call flows, integrations, and dependencies.
Detailed analysis of material risks, compliance gaps, and governance weaknesses with severity ratings and business impact.
Validated target architecture with clear migration path, addressing identified risks and aligning with business objectives.
Documented escalation paths, responsibility assignments, and accountability framework for ongoing operations.
Assessment of regulatory requirements (HIPAA, PCI, etc.) with gap analysis and remediation recommendations.
Go/no-go determination with prerequisites, risk mitigation strategies, and rollback procedures.
A structured 3-week engagement designed to deliver actionable insights without disrupting your operations.
We conduct a comprehensive review of your current communications environment—platforms, configurations, integrations, and operational processes.
We analyze findings, identify material risks, and design a validated future-state architecture that addresses gaps while supporting business objectives.
We present the complete Architecture Blueprint with findings, recommendations, and a clear path forward—whether that includes ViperX or not.
The Architecture Blueprint is designed for organizations where communications failures have material business impact—whether that's compliance exposure, revenue loss, or leadership escalation.
The standard Blueprint engagement is 3 weeks from kickoff to final presentation. Complex environments with multiple platforms or locations may require additional time, which we'll scope during the initial consultation.
We require read-only administrative access to your communications platforms, network diagrams, and relevant documentation. We never make changes to production systems during the Blueprint phase.
If we don't surface material risks or meaningful architectural improvements, you don't pay for the Blueprint. This is our guarantee—we only charge when we deliver value.
No. The Blueprint is designed to be vendor-agnostic. You can use the deliverables with your internal team, existing vendors, or any qualified partner. We'll tell you what's safe, what's risky, and what the responsible next step is—even if that step isn't with us.
We specialize in UCaaS and CCaaS platforms including Dialpad, Zoom Phone, 8x8, Amazon Connect, Microsoft Teams, and RingCentral. We also assess hybrid environments and legacy PBX migrations.